Shipping policy
Shipping Cost
Nationwide Urban Addresses: Flat rate shipping of $59 per order, no matter how many items you purchase.
Nationwide Rural Addresses: Flat rate shipping of $99 per order, no matter how many items you purchase.
With our flat rate delivery, you'll pay the exact same no matter how many items you add to your cart!
We offer door-to-door delivery using reputable carriers that specialise in fragile goods.
In rare cases, the system might not be able to calculate a shipping cost for your address. If this happens, please don’t hesitate to contact us, and we’ll be happy to assist you.
GENERAL DELIVERY INFORMATION
Unless stated otherwise, all our in-stock orders are dispatched from our warehouse within 48 hours. The transit time for your order to arrive at your home depends on where you live.
- 4-10 working days for north island.
- 3-7 working days for south island
This is an estimate, might be delayed due to peak season of the delivery company or weather conditions.
The delivery staff will follow the delivery instructions/directions supplied when purchasing online. We cannot be held responsible for any loss of goods left unattended at your request.
Please note that the delivery company does not unwrap your goods or remove packaging.
GENERAL PICKUP INFORMATION
You are welcome to collect your new furniture from our Christchurch Showroom.
Pick up address: 422 Colombo Street, Sydenham, Christchurch 8023
Please let us know in your order or via email/call etc so that we know when you'll be coming in to pick it up. Our staff will prepare your order so that it's ready for you when you arrive.
You are welcome to arrange a third party to pick up orders on your behalf
Whoever is picking up the order needs to have your invoice number. Pre-arrangement and confirmation are required before pick up.