Shipping & Pick-up Guide
GENERAL PICKUP INFORMATION
You are welcome to collect your new furniture from our Christchurch Showroom.
Pick up address: 422 Colombo Street, Sydenham, Christchurch 8023
Please leave a memo in your order so that we know when you'll be coming in to pick up. Our staff will prepare your order so that it's ready for you when you arrive. An appointment is highly recommended.
That said, you are still welcome without an appointment, our warehouse team will try their best to serve you as soon as possible. Please be patient if it is peak time as we'll have to serve previously booked appointment first.
You are welcome to arrange a third party to pick up orders on your behalf
Whoever is picking up the order needs to have your invoice number. Pre-arrangement and confirmation are required before pick up.
GENERAL DELIVERY INFORMATION
Unless stated otherwise, all our in-stock orders are dispatched from our warehouse within 2-5 business days. The transit time for your order to arrive at your home depends on where you live.
- 5-15 Working-days for North Island.
- 7-17 Working-days for South Island
This is an estimate, might be delayed due to peak season of the delivery company
Our carriers will ask you to sign for receipt of purchased goods. Please note that the delivery company does not unwrap your goods or remove packaging.
Check your goods match your sales order and sign if you are satisfied with the condition of the cartons or packaging.
If there are any discrepancies please highlight and document on the delivery docket before you sign.
The delivery staff will follow the delivery instructions/directions supplied when purchasing online. We cannot be held responsible for any loss of goods left unattended at your request.
We use a number of delivery partners across New Zealand to ensure we offer the most secure delivery service at the best delivery price possible.
We're trying our best to offer a flat fee shipping to designated cities. However due to limitations, there are places that cannot be covered. Here's our shipping charges that apply to all orders (regardless of size):
In-store pick up: Free
- - Wellington - $80
- - Auckland - $120
- - Canterbury - $160
- - Hawke's Bay - $150
- - Marlborough - $170
- - Northland - $180
- - Southland - $200
- - Waikato - $150
- - West Coast - $200
- - Bay of Plenty - $150
- - Gisborne - $150
- - Manawatu-Wanganui - $120
- - Nelson - $160
- - Otago - $160
- - Taranaki - $150
- - Waiheke Island - $200
If you are unsure whether your address falls within the Montreal metropolitan area, please contact us
How is it going to be Delivered?
Our delivery officer will contact you and schedule a date and time of your convenience to deliver your furniture.