Refund Policy – Mainland Furniture

Refund Policy

All of our sales are covered by the Consumer Guarantees Act. If goods are faulty we will offer a replacement or endeavour to find a solution that works for both parties.

If you have received damaged or faulty goods, we will ask for photos so that we can assess the extent and nature of the damage or fault. To help speed up the process, please send an email with your ref

From time to time, items will be advertised as "Damaged," "Clearance," "Faulty," "As is where is" or similar terminology. In these cases, no returns or refunds will be available unless their is a serious fault that was not described. For these items we urge you to view beforehand where possible.

All sales are final. We do not offer returns for change of mind or personal circumstances, except on a case by case basis.

Cancellations - If you wish to cancel an order, before any of the items have been dispatched (dispatched in this case means booked and prepared for pick up by the Carrier), please contact us as soon as possible.

We are dedicated to making your experience with us as exceptional as possible, and we will always take reasonable steps to find a satisfactory solution.